We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).
Once shipped, you’ll receive an email with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.
Absolutely! Sweet Chef ships to the following countries:
Canada, New Zealand, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, United Kingdom, Costa Rica, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Australia, Malaysia, Hong Kong, and Singapore.
We hope to add more countries to this list as we continue to expand!
All international orders are shipped with USPS International First Class mail. This service includes a USPS tracking number. Please note this tracking number may not provide updates once leaving the USA.
International shipping takes between 10-15 business days. We do not offer express international shipping at this time. Shipping to Canada is a flat rate of $17.50. Shipping to every other country is a flat rate of $28.
Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Sweet Chef allows 30 day returns for all products except for those listed below.* Please email firstname.lastname@example.org and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.
*Please note that single-use products such as sheet masks, are eligible for return only if it is unused and in its original packaging. Any discounted sets or bundles are final sale and ineligible for return.
If your Sweet Chef package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at email@example.com. Please include photos of your packing slip and any damage.
Sweet Chef offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from firstname.lastname@example.org to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!
Sweet Chef is happy to offer e-gift cards that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.
Sweet Chef does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.
First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.
We love that our products can be used alone or “cocktailed” together for maximum efficacy. For example, if you want that “Glass Skin Status”, mix 1 drop of Beet Serum and 1 drop of Ginger Serum. Always check out the side of our cartons to learn about our fun Sweet Skin Recipes. For routine order, we recommend you use cleanser, toner, serum, moisturizer, facial oil, and mist.
We are happy to offer you a mini-consultation, complete with recommendations and detailed instructions! Email us at email@example.com for a response within 1 business day. Please keep in mind that it can be hard to treat skin conditions with skin care alone, so if experiencing any on-going irritation, we recommend consulting with a dermatologist.
Sweet Chef uses natural, plant-based formulations free of harsh chemicals. However, we recommend checking the ingredients list of any product you intend to use while pregnant or nursing, with your doctor to allay concerns.