We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).
Once shipped, you’ll receive an email with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.
Sweet Chef Rewards is our loyalty program designed to reward you for shopping & loving Sweet Chef! Through this program, you will be eligible to earn points whenever you engage or shop with Sweet Chef including making a purchase, referring a friend, writing product reviews, and sharing your love for us on social media.
Sign Up: New customers who sign up for the program will get started with 25 points!
Purchases: All qualifying purchases earn points for every dollar spent! Sous Chef members (with 0-149 points earned in the calendar year) earn 1 point for every $1 spent. Top Chef members (with 150+ points earned in the calendar year) earn 2 points for every $1 spent.
*All dollar references are made to USD
Birthday Points: When you tell us your birthday, we’ll gift you points when you celebrate your birthday with us! Sous Chef members will be gifted 50 points on their birthday & Top Chef members will be gifted 100 points.
Refer a Friend: You and your friend will both receive a $15 coupon for your purchase of $50 or more, once your friend completes their purchase. You can refer as many friends as you like!
Reviews: Leave a product review on sweetchefskincare.com for 50 points. One review per week will be rewarded.
Social Sharing: Follow us on Instagram or Facebook to earn 5 points!
Click the Rewards button on the lower right-hand corner of any Sweetchefskincare.com page to be taken to your Sweet Chef Rewards homepage (please remember to login!). There, you can choose to redeem your points for coupons (in denominations of $5, $10, or $15) valid towards a future purchase.
Redeem 100 points for a $5 coupon, 200 points for a $10 coupon and 300 points for a $15 coupon.
Yes. Sweet Chef Rewards Points are eligible for redemption up to twelve (12) months from the date they are originally earned. Please make sure you spend your points within the twelve (12) month validity period to retain your balance.
Your current level of tier status (Sous Chef or Top Chef) is calculated based on activity from the preceding calendar year. Your tier status will be recalculated every January 1st. Points earned prior to the preceding calendar year are not calculated into your tier-determining balance. If you move down a level, you will still retain any previously earned points.
Not to worry! Sometimes it takes our system a few minutes to process and apply points to your account. If you don’t see the points in your account after 24 hours, please email us at email@example.com with your order number and we’ll take care of it for you!
We’re sorry to see you go! If you would like to leave the Sweet Chef Rewards program, please email us at firstname.lastname@example.org and we will deactivate your account. Please note that deactivating your account will cause you to lose any accrued points. You may re-enroll in the program at any time, however, your Rewards balance will reset to zero.
Absolutely! Sweet Chef ships to the following countries:
Canada, New Zealand, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, United Kingdom, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Australia, Malaysia, Hong Kong, and Singapore.
We hope to add more countries to this list as we continue to expand!
All international orders are shipped with USPS International First Class mail. This service includes a USPS tracking number. Please note this tracking number may not provide updates once leaving the USA.
International shipping takes between 10-15 business days. We do not offer express international shipping at this time.
$14: Austria, Norway, Portugal, Spain, France, Germany, Sweden, United Kingdom, Croatia, Icealand, Hungary, Greece, Belgium, Israel, Ireland, Switzerland
Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Sweet Chef allows 30 day returns for all products except for those listed below.* Please email email@example.com and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.
*Please note that single-use products such as sheet masks, are eligible for return only if it is unused and in its original packaging. Any discounted sets or bundles are final sale and ineligible for return.
If your Sweet Chef package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at firstname.lastname@example.org. Please include photos of your packing slip and any damage.
Sweet Chef offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from email@example.com to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!
Sweet Chef is happy to offer e-gift cards that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.
Sweet Chef does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.
First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.
We love that our products can be used alone or “cocktailed” together for maximum efficacy. For example, if you want that “Glass Skin Status”, mix 1 drop of Beet Serum and 1 drop of Ginger Serum. Always check out the side of our cartons to learn about our fun Sweet Skin Recipes. For routine order, we recommend you use cleanser, toner, serum, moisturizer, facial oil, and mist.
We are happy to offer you a mini-consultation, complete with recommendations and detailed instructions! Email us at firstname.lastname@example.org for a response within 1 business day. Please keep in mind that it can be hard to treat skin conditions with skin care alone, so if experiencing any on-going irritation, we recommend consulting with a dermatologist.
Sweet Chef uses natural, plant-based formulations free of harsh chemicals. However, we recommend checking the ingredients list of any product you intend to use while pregnant or nursing, with your doctor to allay concerns.